Terms & Conditions

Last updated: July 2026

These terms apply when you book flights, hotels, tour packages or visa assistance with Trip & Deal Ltd, whether through our website, by phone, by WhatsApp or at our office. By making a booking, you accept these terms on behalf of yourself and everyone traveling on that booking.

1. About us

2. Our role

We act as an agent between you and the airlines, hotels, transport companies, local operators and embassies that provide your travel services. Those services are delivered under the terms and conditions of the supplier concerned, including their own rules on baggage, check-in, cancellation and liability.

3. Quotations and confirmation

• Quotations are based on the fares, rates and availability at the time we prepare them and are not a guarantee of price.
• Airfares and hotel rates can change without notice until a ticket is issued or a reservation is confirmed and paid.
• A booking is confirmed only once we have received payment and issued a written confirmation, ticket or voucher.

4. Payment

• We accept payment by bank transfer, bKash and cash at our office.
• A deposit may be required to hold a package, with the balance due before tickets are issued or documents are submitted.
• Air tickets must be paid in full before they are issued.
• Please keep your bank slip or transaction ID as proof of payment and share it with us so we can match it to your booking.

5. Your responsibilities as a traveler

• Passport — you must hold a passport valid for at least six months beyond your travel date, with at least two blank pages.
• Names — every name must be given exactly as it appears in the passport. Corrections after ticketing are treated as changes by the airline and can cost as much as a new ticket.
• Visas and permits — you are responsible for holding the correct visa, transit visa and any permits required for your journey.
• Health — you are responsible for meeting any vaccination or health requirements of your destination.
• Airport timing — we recommend arriving at least three hours before an international departure and two hours before a domestic departure.
• Insurance — travel insurance is strongly recommended for every trip and it is your responsibility to arrange it.

6. Visa assistance

Where you ask us to help with a visa, we advise on the documents required, prepare the application and submit it on your behalf where the embassy allows this. The decision rests entirely with the embassy or consulate. We cannot guarantee approval, cannot influence the outcome and are not responsible for a refusal, a delay in processing or a request for further documents. Any processing times we quote are indicative only. We may decline to act where documents provided are incomplete, altered or not genuine.

7. Changes made by airlines, hotels and operators

Airlines may change schedules, reroute or cancel flights, and hotels may occasionally move a booking to a property of a similar standard. We inform you as soon as we are told and help you with the options available, but these decisions are made by the supplier and not by us.

8. Cancellations and refunds

Cancellation charges, refund amounts and timelines are set out in our Refund Policy, which forms part of these terms.

9. Limits of our responsibility

We take care in arranging your travel, but we are not liable for:

• flight delays, cancellations, schedule changes, overbooking, denied boarding, or lost or damaged baggage, which are matters for the airline;
• refusal of a visa, or refusal of entry by an immigration officer at your destination;
• the standard of service, or any injury, illness, loss or damage arising from services provided by a hotel, transport company or local operator;
• losses caused by events outside our control, including weather, natural disasters, strikes, political unrest, border or airspace closures, epidemics and government decisions.

Where we are found responsible for a fault of our own, our liability is limited to the service fee you paid us for the booking concerned.

10. Complaints

If something goes wrong, please tell us as soon as possible so that we can help while you are still traveling. For a formal complaint, write to us within 30 days of your return with your booking reference and any supporting documents. We aim to acknowledge your complaint within 3 working days and to respond fully within 15 working days.

11. Website content

The text, images, itineraries and design on tripndeal.com belong to Trip & Deal Ltd unless stated otherwise and may not be copied or republished without our written permission. Prices and package details shown on the website are for guidance and are confirmed at the time of booking.

12. Privacy

Information you provide to us is handled as described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of Bangladesh, and any dispute is subject to the jurisdiction of the courts of Khulna, Bangladesh.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies.

15. Contact us