Privacy Policy

Last updated: July 2026

Trip & Deal Ltd (“Trip & Deal”, “we”, “our”, “us”) operates tripndeal.com and provides flight booking, hotel reservations, visa assistance and tour packages. This policy explains what personal information we collect, why we collect it, how we protect it, and what choices you have.

1. Information we collect

Information you give us

• Contact details — name, phone and WhatsApp number, email address and postal address.
• Travel details — destinations, travel dates, the number and names of travelers, dates of birth, and preferences such as seating or meals.
• Identity and visa documents — passport copies, national ID, photographs and, where an embassy requires them, documents such as birth or marriage certificates, employment or student certificates and invitation or sponsorship letters.
• Financial documents — bank statements or solvency certificates required for visa applications, and proof of payment such as bank slips or bKash transaction IDs.

Information collected automatically

• Basic website data such as pages visited, browser and device type and approximate location, collected through cookies and website analytics.

2. Why we use your information

• To search, book, issue and manage flight tickets, hotel reservations and tour arrangements.
• To prepare and submit visa applications on your behalf.
• To contact you about quotations, confirmations, schedule changes and travel updates.
• To process payments and issue receipts and invoices.
• To meet our legal, tax and regulatory obligations as a licensed travel agency in Bangladesh.
• To improve our website and our services.
• To send offers and travel promotions where you have agreed to receive them. You can opt out at any time.

3. Who we share your information with

We share only what is necessary to deliver the service you have requested:

• Airlines and booking systems — to issue and manage tickets.
• Embassies, consulates and visa application centers — to submit visa applications.
• Hotels, transport providers and local tour operators — to confirm your reservations.
• Banks and payment providers — to receive payments and process refunds.
• Government and regulatory authorities — where we are required to do so by law.

4. Passport and financial documents

Documents such as passport copies, photographs and bank statements are collected only for the specific booking or visa application you have requested. Access is limited to the members of our team handling your file, and these documents are not used for any other purpose or shared beyond the parties listed above.

5. How long we keep your information

We keep personal information only as long as it is needed for the purpose it was collected, or as long as the law requires. Booking and financial records are retained in line with Bangladeshi tax and accounting requirements. Supporting documents submitted for a visa application are kept for up to 12 months after the application is completed, unless you ask us to delete them earlier.

6. How we protect your information

We limit access to your information to the staff who need it, keep physical documents secured at our office, use password-protected accounts and devices, and serve our website over a secure (HTTPS) connection. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete documents we no longer need to keep.
• Withdraw your consent, or ask us to stop sending promotional messages.

To make any of these requests, contact us using the details in section 11. We may need to confirm your identity before acting on a request.

8. Cookies and website analytics

Our website uses cookies to keep the site working properly and to understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the website may not work as intended if you do.

9. Other websites

Our website may link to airline, hotel, embassy or partner websites. We are not responsible for the privacy practices of those websites and we encourage you to read their policies.

10. Children

We do not knowingly collect information directly from children. Where a booking includes a child, the details are provided by a parent, guardian or the adult making the booking.

11. Contact us

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised, and the current version will always be available here.